Terms and Conditions
In addition to making this Site available for general information purposes, we currently offer the following services:
Online Courses: you can enrol in online courses with us, including courses designed for Health Care Practitioners and non-Practitioners (general public)
Dispensary: you can purchase products, functional tests and functional food items from us in our online ‘Dispensary’ (Dispensary) if you are a current patient.
Courses:
You are responsible for keeping your login credentials confidential; sharing your password with anyone is strictly forbidden.
If you share your login, your access to the Site and any Course will be immediately suspended. If you suspect a breach, you must notify us immediately so we can issue new credentials.
Course content is for your personal use only. You may not copy, reproduce, distribute, or allow others to participate in the Course alongside you. Breach of this clause is a serious violation resulting in acknowledged loss of revenue for us, and standard liability limits will not apply.
Enrolment Conditions
You may apply to enrol in a Course through the Site, subject to any prerequisites described there. Your enrolment is only confirmed after all three of the following conditions are met:
- We receive full payment (or the first instalment of a payment plan).
- You satisfy any necessary course prerequisites.
- We accept your enrolment request (which we may decline at our sole discretion).
- Upon acceptance, we grant you a non-transferable license to access the Course Content via a third-party platform (currently Teachable) for 24 months from the course start date.
Contact and Cancellation
- To update your contact details (if you cannot do so online), contact us via:
- Email: recetion@vitawell.com.au
- Phone: +61 0422 066 773
- To cancel your enrolment, you may email info@vitawell.com.au at any time.
All Course content is available for your own personal use only and you must not share your user account access details with others.
You may not copy, reproduce or distribute any course content without our express permission in writing. You acknowledge that your breach of this clause may result in a loss by us of revenue and profits. Accordingly, the limitations and exclusions of your liability set out in clause 15.2 will not apply to your breach of this clause.
You may cancel your enrolment at any time by emailing us at info@vitawell.com.au
Dispensary
Access to our online Dispensary is restricted to our existing patients
If you do not have a current and valid prescription from us, you will not be able to make a Request via the Dispensary.
You are responsible for ensuring that the letterbox at the nominated delivery address is a secure location for delivery.
We will validate your Request, including by confirming that you are a current patient, that your prescription has been issued by our Practitioners and is valid (current)
You cannot change or cancel an Order because a change of mind. However, you may cancel your order by notice to us at dispensaryt@vitawell.com.au .
If you have not received your Order within 30 days from the date of the Order confirmation, you have a right to cancel under applicable law (including Australian Consumer Law).
If you have entered an incorrect delivery address when placing your Order with us and this has resulted in the package being returned to us, delayed or lost, we are not liable and we may charge you for the additional costs we incur in attempting to redeliver your Order to any updated address you notify to us.
If an Order is returned to us or lost and it is not your fault (e.g. if we do not address the package to the address you specified in the Request or the package was lost by the shipping provider), we will resend those Goods and Services at no additional cost to you.
If you have any issues with any product, including if you believe any item you received is incorrect, faulty or damaged, please contact us via dispensary@vitawell.com.au
If for some reason you have no need of the purchase products due to sudden and unexpected events, we will not refund you; however, we will encourage you to contact us for donation to other current patients.
Prices
All prices stated on our Site are in Australian dollars and are inclusive of GST unless specified otherwise.
Payments
We use a third-party provider (Stripe) to process payments made by you for Courses or for Products.
To the fullest extent permitted by law, we are not responsible for errors or delays caused by the third-party payment provider.
Locations
- Brisbane
- Online